Frequently Asked Questions (FAQs)

Welcome to the DecorTrends FAQ page. Here you’ll find answers to common questions about orders, shipping, returns, payments, and more.

🛒 Orders & Payments

1. What payment methods do you accept?

We accept:

UPI

Debit & Credit Cards

Net Banking

Cash on Delivery (COD)

All online payments are securely processed through Razorpay.

2. Is Cash on Delivery (COD) available?

Yes, we offer Cash on Delivery for eligible locations across India.

Please note:

COD orders may be verified before dispatch.

Repeated order refusal may result in COD restriction.

3. Can I cancel my order?

Yes, orders can be cancelled before shipment.

Once shipped, cancellation is not possible. However, you may request a return under our 7-day return policy (if eligible).

4. Can I modify my order after placing it?

Order modifications (such as address change) are possible only before shipment confirmation. Please contact us immediately after placing your order.

🚚 Shipping & Delivery

5. How long does delivery take?

Estimated delivery time:

Metro Cities: 3–5 business days

Other Cities: 5–8 business days

Remote Areas: 7–10 business days

Delivery timelines may vary due to courier delays or public holidays.

6. How can I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS to track your shipment.

7. Do you offer free shipping?

Free shipping may be available during special promotions or above certain order values. Shipping charges (if any) are shown at checkout.

🔄 Returns & Refunds

8. What is your return policy?

We offer a 7-day return window from the date of delivery for:

Damaged products

Defective items

Incorrect products delivered

Products must be unused and in original packaging.

9. How do I initiate a return?

To request a return:

Email us with your Order ID

Share clear photos/videos of the issue

Our team will review and respond within 2–3 business days.

10. How long does it take to receive a refund?

Refunds are processed within 5–7 business days after product inspection.

Prepaid orders → Refunded to original payment method

COD orders → Refunded via bank transfer or UPI

🎨 Products & Quality

11. Will the product look exactly like the image?

We try to display product images as accurately as possible.

However:

Minor color variations may occur due to lighting or screen settings.

Slight size variations may occur due to manual measurement.

12. Are your products quality checked?

Yes. All products are inspected before dispatch to ensure quality and safe packaging.

🔐 Security & Privacy

13. Is my payment information secure?

Yes. We do not store your card details. All payments are securely processed through trusted payment gateways.

14. Do you share my personal information?

No. We do not sell or rent your personal information. Data is used only for order processing, delivery, and marketing (if opted-in).

📩 Contact & Support

15. How can I contact customer support?

You can reach us at:

📧 Email: [Insert Email Address]

📞 Phone: [Insert Phone Number]

Our support team will respond within 24–48 business hours.

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Use keywords like:

“home decor online India”

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