Shipping Policy

At DecorTrends, we aim to deliver your orders safely and on time. This Shipping Policy explains our shipping process, timelines, charges, and related conditions.

1. Order Processing Time

Orders are processed within 1–3 business days after order confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

Cash on Delivery (COD) orders may require verification before processing.

2. Shipping Time

Estimated delivery timelines:

Metro Cities: 3–5 business days

Other Cities & Towns: 5–8 business days

Remote Areas: 7–10 business days

Delivery timelines are estimates and may vary due to:

Courier delays

Weather conditions

Public holidays

Unforeseen circumstances

DecorTrends is not responsible for delays caused by courier partners.

3. Shipping Charges

Shipping charges (if applicable) will be displayed at checkout.

Free shipping may be offered during promotions or above a certain order value.

COD charges (if applicable) will be clearly mentioned during checkout.

Shipping fees are non-refundable unless the return is due to our error.

4. Cash on Delivery (COD)

We offer Cash on Delivery for eligible locations.

Important conditions:

COD orders may be confirmed via phone call or SMS before dispatch.

Repeated refusal of COD orders may result in restriction of COD facility.

Customers must ensure availability at delivery address.

5. Order Tracking

Once your order is shipped:

You will receive a tracking number via email or SMS.

You can track your shipment through the courier partner’s website.

6. Failed Delivery Attempts

If delivery fails due to:

Incorrect address

Customer unavailability

Refusal to accept delivery

The order may be returned to us.

In such cases:

Re-shipping charges may apply.

Refund (if applicable) will be processed after deducting shipping costs.

7. Damaged Packages During Delivery

If the outer packaging appears visibly damaged at the time of delivery:

Do not accept the package.

Inform us immediately at [Insert Email Address].

If accepted, kindly record an unboxing video to support any damage claims.

8. International Shipping (If Applicable)

Currently, we ship only within India.

(If you plan international shipping later, we can modify this section.)

9. Address Accuracy

Customers are responsible for providing accurate shipping details.

DecorTrends is not liable for delivery failures due to incorrect or incomplete address information.

10. Contact Us

For shipping-related queries:

Email: jjsundar@yahoo.com

Phone: +919535003171