Not satisfied with your purchase? No stress. DecorTrends.in offers a clear, fair, and customer-friendly return and refund policy for all home decor orders across India — because your happiness is our priority.

Return & Refund Policy | DecorTrends.in

Hassle-Free Returns & Fast Refunds on Home Decor Orders Across India

At DecorTrends.in, we want every shopping experience to be a delightful one. We take immense pride in the quality of our modern and affordable home decor products. However, we also understand that online shopping occasionally comes with surprises — and not always pleasant ones.

That is exactly why we have crafted a return and refund policy that is transparent, fair, and genuinely customer-first. Please read this page carefully to understand your rights, our process, and how we make returns as effortless as possible for you.

1. Our Return Philosophy — Shop With Confidence

We believe that a clear and generous return policy is not just good customer service — it is the foundation of trust. When you shop at DecorTrends.in, you should never feel anxious about what happens if something goes wrong.

Whether your product arrived damaged, looks different from the images, or simply does not match your home's aesthetic, we are committed to making things right — quickly and without unnecessary hassle.

2. What Can Be Returned?

We accept returns on most products sold on DecorTrends.in, subject to the following conditions:

Eligible for Return:

- Products that arrived **damaged or broken** during transit

- Products that are **defective** or have a manufacturing fault

- Products that are **incorrect** (wrong item, wrong colour, or wrong size shipped)

- Products that are **significantly different** from the description or images on our website

Not Eligible for Return:

- Customised or personalised products (made-to-order items, engraved decor, etc.)

- Products that have been **used, assembled, or installed**

- Products where **original packaging, tags, or labels** have been removed or damaged

- Products returned **beyond the eligible return window** (see Section 3)

- **Clearance or final sale** items explicitly marked as non-returnable at the time of purchase

- Items damaged due to **misuse, mishandling, or negligence** by the customer

Tip: Before initiating a return, please check that your product falls within the eligible categories above. This helps us process your request faster.

3. Return Window — How Long Do You Have?

 Reason for Return and Return Window 

Damaged or Defective Product | Within **48 hours** of delivery |

Wrong Item Delivered | Within **48 hours** of delivery |

Product Significantly Different from Description | Within **7 days** of delivery |

Why the 48-hour window for damage?** Home decor products are delicate. Reporting damage quickly ensures we can verify transit-related issues versus post-delivery damage, allowing us to resolve your case swiftly and fairly.

4. How to Initiate a Return — Step-by-Step

Returning a product to DecorTrends.in is simple. Follow these steps:

Step 1 — Contact Us

Email us at jjsundar@yahoo.com or reach out via our Contact Us page within the eligible return window. Include your:

- Order Number

- Name and Registered Email ID

- Reason for Return

- Clear photographs or a short video of the product and its packaging

Step 2 — Return Approval

Our customer support team will review your request within **24–48 business hours** and send you a Return Authorisation (RA) confirmation if your request is approved.

Step 3 — Reverse Pickup

For eligible returns, we arrange a **free reverse pickup** from your delivery address through our courier partners. You do not need to visit any courier office or pay any shipping charges for approved returns.

Step 4 — Quality Check

Once we receive your returned product, our quality assurance team will inspect it within **2–3 business days**.

Step 5 — Refund or Replacement

Based on your preference and product availability, we will process either:

- A full refund to your original payment method, or

- A replacement of the same product

5. Refund Details — When Will You Receive Your Money?

We process all approved refunds promptly. Here is what to expect based on your original payment method:

 Payment Method and Refund Timeline 

Credit Card / Debit Card - 5–7 business days after refund initiation 

 UPI (GPay, PhonePe, Paytm, etc.) | 3–5 business days after refund initiation 

 Net Banking | 5–7 business days after refund initiation 

 Cash on Delivery (COD) | Refund via Bank Transfer within 7–10 business days 

 Store Wallet / Gift Voucher | Credited back within 24–48 hours 

Please Note:Refund timelines reflect when DecorTrends.in initiates the transfer. Your bank or payment provider may take additional time to reflect the amount in your account. This is standard banking processing time and is outside our control.

6. Exchange Policy

Prefer an exchange over a refund? We are happy to facilitate a product exchange, subject to availability.

- Exchanges are processed on the same eligibility criteria as returns (see Section 2).

- If the replacement product carries a **higher price**, you will be asked to pay the difference before dispatch.

- If the replacement product carries a **lower price**, the difference will be refunded to your original payment method.

- Exchanges are dispatched within **3–5 business days** after we receive and inspect your returned item.

7. Cancellation Policy

Changed your mind before your order ships? No problem.

- Orders can be cancelled **within 24 hours** of placement, provided they have not yet been dispatched from our warehouse.

- To cancel, email us immediately at **support@decortrends.in** with your Order Number and reason for cancellation.

- Once an order has been dispatched, it cannot be cancelled. You may, however, initiate a return upon delivery if the product meets the return eligibility criteria.

Refund for Cancelled Orders:

- Prepaid orders cancelled within the eligible window will receive a **full refund** within 3–5 business days.

- COD orders that are cancelled before dispatch carry no charges whatsoever.

 8. Non-Returnable Scenarios — Important to Know

To ensure fairness for all our customers, we are unable to accept returns in the following situations:

- The return request is made **after the eligible return window** has closed.

- The product shows signs of **use, installation, or physical damage** caused by the customer.

- **Original packaging, tags, or accessories** are missing at the time of return.

- The product is a **customised, personalised, or made-to-order** item and is not damaged or defective.

- The return request involves a product purchased during a **special flash sale or clearance event** explicitly marked as final sale.

We always aim to be reasonable and empathetic. If you have an unusual situation, please contact us and our team will review it on a case-by-case basis.

9. Damaged in Transit — Our Special Commitment

We know how disappointing it is to receive a beautifully packaged home decor item — only to find it damaged inside. Transit damage, while rare, can happen despite our best packaging efforts.

If your product arrives damaged:

1. Do not discard the packaging — photographs of both the product and the box are essential for our claim process.

2. Document everything — take clear photos or a short unboxing video showing the damage.

3. Contact us within 48 hours at support@decortrends.in.

4. We will raise a courier claim on your behalf and process your **free replacement or full refund** without any hassle on your end.

Your loss is our responsibility when it occurs in transit. We promise to make it right.

Frequently Asked Questions — Returns & Refunds

Q: Do I have to pay for return shipping?

No. For all approved returns, DecorTrends.in arranges a free reverse pickup from your address. You pay nothing for the return shipping.

Q: What if reverse pickup is not available at my location?

In rare cases where our courier partners cannot cover your pin code for reverse pickup, we will ask you to self-ship the product to our warehouse. In such cases, we will reimburse your actual shipping cost (up to ₹150) as store credit after the return is processed.

Q: I received the wrong product. What do I do?

Contact us within 48 hours at support@decortrends.in with your Order Number and a photograph of the product you received. We will arrange an immediate reverse pickup and dispatch the correct product at no additional cost to you.

Q: Can I return a product if I simply changed my mind or don't like it?

Unfortunately, we do not accept returns for change of mind unless the product is significantly different from its description on our website. We encourage you to review product images, dimensions, and descriptions carefully before purchasing. If you have any questions about a product before buying, our support team is happy to assist.

Q: My refund has not appeared after 7 business days. What should I do?

First, check with your bank or payment provider, as processing times can occasionally extend beyond the standard window. If the issue persists beyond 10 business days from the date of refund initiation, please email us at support@decortrends.in with your Order Number and we will investigate immediately.

Q: Can I return a gifted item?

Yes, gifted items are eligible for return or exchange under the same conditions, provided the original order number or gift receipt is shared with our support team.

10. Our Promise to You

At DecorTrends.in, we do not hide behind complicated fine print or make you jump through hoops to get a resolution. Our return and refund policy exists to protect you — because we genuinely believe that a happy customer is the foundation of a successful business.

Every return request is handled with empathy, speed, and respect. We are not just selling home decor. We are building long-term relationships with every customer who trusts us to beautify their home.

Contact Our Returns Support Team

Our dedicated team is ready to help you with any return or refund query.

- Email: jjsundar@yahoo.com

- Website: www.decortrends.in

- Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

We respond to all return-related emails within **24 business hours.

Last Updated: April 2026*

DecorTrends.in — Modern & Affordable Home Decor, Delivered Across India