Cancellation Policy | DecorTrends.in

    Easy, Transparent & Hassle-Free Order Cancellations Across India

  Effective Date: April 2026  

  Last Updated: April 2026  

At DecorTrends.in , we understand that plans change and second thoughts happen — especially when shopping for home decor online. Our cancellation policy is designed to give you maximum flexibility while ensuring that our operations run smoothly for all customers.

Please read this page carefully to understand when and how you can cancel an order, what happens to your payment, and what to do if your order has already been dispatched.

    1. Our Cancellation Philosophy — Flexibility First

We believe that a confident customer is a returning customer. That is why we have built our cancellation policy around simplicity, speed, and fairness . We do not believe in penalising customers for changing their minds — provided the cancellation is requested within the eligible window.

Our policy is fully aligned with India's Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 , which protect your right to cancel orders under reasonable conditions.

    2. When Can You Cancel an Order?

The ability to cancel your order depends on where it is in our fulfilment process. Here is a clear breakdown:

   Cancellation Before Dispatch — Fully Eligible

If your order has not yet been dispatched from our warehouse, you can cancel it without any charges or penalties.

- Cancellation Window: Within 24 hours of placing your order.

- How to Cancel: Email us at support@decortrends.in with your Order Number and request for cancellation, or use the cancellation option in your DecorTrends.in account under "My Orders."

- Refund: A full refund will be processed to your original payment method within the timelines specified in Section 4.

> Pro Tip: The sooner you raise a cancellation request, the faster we can process it before your order enters the dispatch queue.

    Cancellation After Dispatch — Not Possible

Once an order has been dispatched and handed over to our courier partner , it cannot be cancelled mid-transit.

- You will receive a Dispatch Notification Email with your tracking ID as soon as your order ships.

- If your order has already been dispatched and you no longer wish to receive it, please do not refuse the delivery . Accept the package and then initiate a return request under our [Return & Refund Policy].

- Refusing delivery without a valid reason may result in return shipping charges being deducted from your refund.

    Non-Cancellable Orders

The following order types cannot be cancelled under any circumstances:

- Customised or personalised products (made-to-order items, engraved decor, etc.) — once production has begun, cancellation is not possible.

- Orders where a special promotional price or flash sale discount was applied — these are processed on priority and may not be eligible for cancellation after placement.

- COD (Cash on Delivery) orders that have already been dispatched and are out for delivery.

    3. How to Cancel Your Order — Step by Step

Cancelling an order at DecorTrends.in is quick and straightforward. Here is exactly what to do:

  Step 1 — Act Quickly  

Initiate your cancellation request as soon as possible — ideally within 24 hours of placing your order and before receiving a Dispatch Notification.

  Step 2 — Contact Us  

Reach out to our customer support team via any of the following:

-  Email: support@decortrends.in (Subject: "Order Cancellation Request — [Your Order Number]")

-  My Orders Section: Log into your DecorTrends.in account → Go to "My Orders" → Select the order → Click "Request Cancellation"

  Step 3 — Confirmation  

Our team will review your cancellation request and send you a Cancellation Confirmation Email within 2–4 business hours (during support hours: Monday to Saturday, 10:00 AM – 6:00 PM IST).

  Step 4 — Refund Initiated  

Once cancellation is confirmed, your refund will be processed as per the timelines in Section 4 below.

    4. Refund Timelines for Cancelled Orders

Once your cancellation is confirmed and approved, we initiate your refund promptly. Here is what to expect:

|Payment Method | Refund Timeline After Cancellation Approval 

 Credit Card / Debit Card | 5–7 business days 

 UPI (GPay, PhonePe, Paytm, BHIM) | 3–5 business days 

 Net Banking | 5–7 business days 

 Wallet / Store Credit | Within 24–48 hours 

 Cash on Delivery (COD) | No refund applicable (payment not yet made) 

 Please Note: These timelines reflect when DecorTrends.in initiates the refund transfer. Your bank or payment provider may take additional time to reflect the amount in your account. This is standard banking processing time and is outside our control.

    5. Special Rules for Cash on Delivery (COD) Orders

COD orders have specific cancellation rules due to the nature of the payment method:

    Cancellation Before Dispatch

- COD orders can be cancelled before dispatch with no charges or complications.

- Since no payment has been made, no refund is applicable.

- Simply email us at support@decortrends.in with your Order Number to cancel.

    Repeated Cancellation or Delivery Refusal

We understand that genuine circumstances can lead to order changes. However, to protect the integrity of our fulfilment operations and ensure fair service to all customers:

- If a COD order is cancelled after shipment or delivery is refused without a valid reason, DecorTrends.in reserves the right to:

  - Restrict future COD availability for that account.

  - Apply a nominal return shipping charge to future orders from that account.

- Customers with a history of repeated COD cancellations or delivery refusals may be required to switch to prepaid payment methods for future orders.

This policy exists to prevent misuse of the COD facility and ensure that all our customers continue to enjoy this payment option.

    6. Cancellation by DecorTrends.in

In rare and exceptional circumstances, DecorTrends.in may need to cancel an order on our end. This may happen due to:

- Product unavailability — the item went out of stock after your order was placed.

- Pricing errors — in the rare event of an incorrect price being displayed due to a technical error.

- Suspected fraudulent activity — if our system detects unusual or suspicious order patterns.

- Delivery constraints — if your delivery address is in an area we cannot currently service.

- Force majeure events — natural disasters, extreme weather, or other circumstances beyond our control.

  What happens if we cancel your order?  

- We will notify you immediately via email and/or phone call.

- A full refund will be processed to your original payment method within 3–5 business days .

- Where possible, we will suggest an alternative product or notify you when the item is back in stock.

We sincerely apologise for any inconvenience caused when we need to cancel an order. This is always a last resort for us.

    7. Order Modifications — An Alternative to Cancellation

Sometimes, instead of cancelling an order entirely, you may simply want to make a change. Here is what modifications are possible before dispatch :

 Modification Type | Possible Before Dispatch? |

 Change of Delivery Address  Yes — contact us immediately 

 Change of Product / Variant  Yes — subject to availability 

 Change of Quantity  Yes — increase or decrease 

 Change of Payment Method  Not possible after order placement 

To request a modification, email us at support@decortrends.in as quickly as possible with your Order Number and the specific change you need. Once an order is dispatched, no modifications are possible.

    8. Cancellations During Sale Events & Festive Seasons

During major sale events — such as Diwali Sale, Independence Day Sale, Republic Day Sale , or other promotional campaigns — please note the following:

- Orders placed during limited-time flash sales at special discounted prices may have restricted cancellation windows (often 6–12 hours instead of the standard 24 hours) due to high-volume processing.

- Any specific sale-related cancellation restrictions will be clearly communicated at the time of purchase on the product page and at checkout.

- Standard cancellation rules apply to all regular-priced orders during sale periods.

We always strive to be transparent about any temporary policy adjustments during peak sale seasons.

    9. Relationship Between Cancellation & Our Other Policies

Our Cancellation Policy works in conjunction with our other customer policies. Here is a quick guide on which policy applies to your situation:

 Your Situation | Applicable Policy |

 Want to cancel BEFORE dispatch  This Cancellation Policy 

 Want to return AFTER delivery  Return & Refund Policy 

 Received a DAMAGED product  Return & Refund Policy 

 Received a WRONG product  Return & Refund Policy 

 Want to know DELIVERY timelines  Shipping Policy 

 Have a DATA or PRIVACY concern  Privacy Policy 

All our policies are available in the footer of our website and form an integral part of our [Terms & Conditions].

    Frequently Asked Questions — Order Cancellation

  Q: Can I cancel my order after 24 hours if it has not yet been dispatched?  

We process and dispatch orders very quickly — often within 24 hours of payment confirmation. While we will always try our best to accommodate late cancellation requests, we cannot guarantee it if your order is already being prepared for dispatch. Please contact us as early as possible at support@decortrends.in.

  Q: I placed a duplicate order by mistake. Can I cancel one of them?  

Yes, absolutely. Email us immediately at support@decortrends.in with both Order Numbers and let us know which one you want to cancel. We will process the cancellation and full refund promptly, provided the order has not been dispatched.

  Q: My cancellation request was submitted but I haven't received a confirmation. What should I do?  

Please check your spam or junk folder first. If you still haven't received a confirmation within 4 business hours, call or email our support team directly. It is possible that our confirmation email was filtered. Your cancellation request is logged from the moment you submit it.

  Q: Can I cancel only part of my order?  

If your order contains multiple products and you wish to cancel only certain items, please contact us at support@decortrends.in before dispatch. We will do our best to accommodate partial cancellations, though this is subject to where your order is in the fulfilment process.

  Q: What if I cancel an order that was placed using a discount coupon or gift voucher?  

If a discount coupon was applied, the refund will be for the actual amount paid after discount. The coupon code may or may not be reinstated depending on the coupon's terms. If a gift voucher was used, the voucher amount will typically be reinstated to your account. Our support team will clarify this for your specific case.

  Q: I refuse to accept the delivery. Will I get a full refund?  

Refusal of delivery is treated as a return, not a cancellation. Return shipping charges may be deducted from your refund unless the refusal was due to a damaged, incorrect, or defective product. We always recommend accepting the delivery and then initiating a formal return request for the smoothest resolution.

    Contact Our Cancellation Support Team

Need to cancel an order or have a question about this policy? Our team is here to help — fast.

-  Email: support@decortrends.in

  (Subject line: Order Cancellation Request — [Your Order Number])

-  Website: www.decortrends.in → My Account → My Orders

-  Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

-  Response Time: Within 2–4 business hours on working days

Effective Date: April 2026

Last Updated: April 2026

DecorTrends.in — Modern & Affordable Home Decor, Delivered Across India